Gilbert's Pharmacy
GROW Coaching
This sample project was my submission for a Tim Slade eLearning Design Challenge in March 2026 using Mindsmith, an AI tool which uses generative AI for the eLearning creation process.
The Challenge was to create a scrollable eLearning course to train Gilbert’s Pharmacy managers on the use of the GROW Coaching model. The challenge content provided the Style Guide for Gilbert’s, the desired performance objectives and Gilbert’s Core Values, as well as several resources on GROW coaching.
I provided the Mindsmith AI Agent with a detailed prompt about the course content, the learning objectives and other pertinent information to guide the storyboard and course generation.
Problem to be Solved?
The challenge was to teach the GROW coaching model consistent with Gilbert’s Core Values, to reinforce coaching conversations to support performance improvement and patient care.
What will Success look like?
Gilbert’s managers will be able to:
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Integrate Gilbert’s Core Values throughout the coaching conversation as guidance when forming improvement plans.
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Ask strategic questions aligned to each stage of the GROW Coaching Model.
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Investigate the context surrounding a performance issue in partnership with the employee (Who is involved? Why is this happening? What is the impact on the employee and/or patient?).
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Frame (or reframe) potential solutions collaboratively.
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Provide meaningful feedback on action plans, including skills, resources, barriers, and trade-offs.
Who is the Audience?
The audience are Gilbert’s people managers. With the intent that they use the GROW model during upcoming performance reviews.
What is the Solution?
With Mindsmith, I generated a scrollable eLearning course using the information provided for the Challenge.
Key Design Decisions
During storyboarding, I ensured that all stated learning objectives were included and mapped to the specific content so no extraneous material would be included.
Once development was completed, I reviewed the course and made further changes.
Course Aesthetics
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Adjustments to the width of the flashcard interactions as well as editing the text on each card to eliminate any need to scroll.
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Applied consistent header backgrounds throughout the course by adjusting the background colors to two of the sections.
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Adjusted the characters included in the various scenarios to ensure more diversity.
Introduction Section
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Changed the introductory “What You’ll Learn” content from text only to a short video to cover the Purpose and Learning Objectives of the course.
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Revised the script generated to be more succinct.
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Added a transcript.
Assessment Questions And Practice
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Edited all assessment answer choices so they would be of similar length.
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Edited answer choices to eliminate obvious “incorrect” answer choices.
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Added a “Conversation” to provide a role-playing opportunity to practice the GROW Coaching Model in a more realistic, open-ended format.
The Mindsmith feature I was most impressed with was the Conversation interaction, to add a role-playing scenario in which the learner interacts directly with an AI-generated avatar. Once completed, the learner gets feedback on what was done well and what might need further improvement.
Since coaching is a conversational skill, this provides learners the chance to practice the GROW principles covered in the course. You can see this near the end of the course.